GENERAL QUESTIONS
Where is Attwoods located?
Attwoods has 4 locations nationwide:
Auckland: 2 Sir William Ave, East Tamaki
Hamilton: 1356 Arthur Porter Drive, Burbush
Mt Maunganui: Unit 5, 130 Newton St, Mt Maunganui
Christchurch: 17 William Lewis Drive, Sockburn
Is there a minimum order value?
Yes, the minimum order value is $50 + GST.
How do I apply to open a trading account?
If you anticipate spending over $500 a month you can apply to become an Attwoods account customer. To do so, please contact the customer services team at your closest Attwoods branch or download our credit application form and email the completed form back to us. If you have any questions or would like to discuss this please contact us.
How do I register to order online?
If you have a current trading account, please click on the red banner at the top of this page, complete & submit the form and we will get in touch with you when your online account is ready to go. If you don't currently have a trading account and anticipate spending over $500 a month, please contact the customer services team at your closest Attwoods branch or download our credit application form and email the completed form back to us. If you have any questions or would like to discuss this, please contact us. Credit card functionality is coming soon for customers who spend under $500 per month.
What is the difference between cast & blown pallet wrap?
Cast pallet wrap has excellent clarity, unwinds quietly off the roll, requires less force to stretch and achieves high yields. Cast pallet wrap is suitable for most pallet wrapping applications.
With its high strength & tack, blown pallet wrap provides great load stability and a high level of puncture & tear resistance. These properties make blown pallet wrap the go to product for heavy and/or irregular loads.
How many metres are on a roll of polythene tubing?
Polythene tubing roll lengths can be calculated as follows:
1. Calculate kg's per 1000 metres based on film width & thickness using the related formula below:
- 35mu:Millimetre Layflat Width x 0.06545 = kg's per 1000 metres
- 50mu: Millimetre Layflat Width x 0.0922 = kg's per 1000 metres
- 60mu: Millimetre Layflat Width x 0.11065 = kg's per 1000 metres
- 70mu: Millimetre Layflat Width x 0.1291 = kg's per 1000 metres
- 100mu: Millimetre Layflat Width x 0.1844 = kg's per 1000 metres
- 125mu: Millimetre Layflat Width x 0.2305 = kg's per 1000 metres
- 150mu:Millimetre Layflat Width x 0.2766 = kg's per 1000 metres
2. Divide roll weight (in kg's) by kg's per 1000 metres X 1000 = metres per roll.
SHIPPING & DELIVERY
What is the minimum order value for freight free delivery?
$750 + GST.
How long will it take for my order to be delivered?
In general, orders for urban addresses in Auckland, Hamilton, Tauranga & Christchurch are delivered by the next business day. For addresses outside of these regions please allow 2-3 business days.
Can I collect my order?
Yes, orders can be collected Monday-Friday during the following hours:
Auckland: 11:00am - 3:00pm
Hamilton: 8:00am - 4:00pm (after first being advised order is ready for collection)
Mt Maunganui: 10:00am - 3:30pm
Christchurch: 8:00am - 4:00pm
RETURNS
What is your returns policy?
Any claims and requests for credit must be made within 14 days of invoicing. In each case where a return of goods has been authorised, the relevant invoice numbers must be quoted and an authorisation for return number must be obtained from Attwood's and quoted on all documentation returned with the goods.
Will I be charged a restocking fee?
If the return of goods is authorised, Attwood's reserves the right to charge a restocking fee.